Without Effective Evaluation, All May Be for Naught
In order to create and continue an effective relationship between a company and its outside counsel requires many distinct initiatives to work in tandem well. One aspect of a good relationship is the ability of each party to that relationship to provide the other party an honest evaluation of its performance in the context of the relationship.
Absence of complaint does not always mean that no complaint exists. Periodic evaluation of each other keeps each member of the relationship on its toes and ensures that the relationship will continue to work to both parties' benefits.