Lauer & Associates
Leading Lawyers to Higher-Value Legal Service

My published explorations of

Value-Related Issues

Walk the Walk: Paying More than Lip Service to Client Service

Implementing a true client-centered approach to the service of corporate clients requires that law firms understand exactly what clients want with greater particularity than they often do now. Much of that, however, focuses on how those clients "value" the service that they receive and the firms that provide it.

Incorporating clients' view of value into the service delivery will require a review, and possibly a restructuring, of the entire service process within a firm.