Maximizing The Utility Of Law Department Metrics
More and more law departments have used metrics more and more to manage the legal work entrusted to them. In that regard, it is useful to remember that the term covers two distinct types of metrics: "benchmarking" metrics and "internal" metrics.
The first type consists of comparing one company's processes or results to those of competitors or comparable organizations. The latter reviews the company's own results periodically using the same or comparable data about the same processes in order to assess whether and how the company is improving those processes.